Compliance & Data Governance
Because VoicerCRM often holds sensitive customer data — health, financial, personal — compliance isn't bolted on, it's built in. Here's what protects your data and helps you meet your obligations.
The regimes it supports
| Standard | What it covers |
|---|---|
| HIPAA | US healthcare privacy — protects patient information (PHI). |
| GDPR | EU data protection — consent, access and the right to be forgotten. |
| PCI-DSS | Safe handling of payment-card data. |
The controls
- Data classification — every record is tagged (Standard, Confidential, PHI, PCI) and handled accordingly.
- Encryption — in transit and at rest.
- Audit trails — a durable record of who saw or changed what.
- Consent & preferences — marketing opt-in, contact preferences and language, tracked per customer.
- Retention & erasure — automatic archiving and a right-to-be-forgotten workflow.
Your responsibility too
The software provides the controls; compliance also depends on how you configure and operate it. Review the server's security docs and your own legal requirements before storing regulated data.