Knowledge Base

The knowledge base is your library of answers — how-tos, policies and fixes — so staff and customers can help themselves instead of asking the same questions again and again.

Finding answers

Full-text search finds the right article fast. Articles link to related ones, and readers can rate them so you know what's helping.

Writing & approving

• Write an article, and it moves through a draft → approval workflow before it's published, with version history.
• Set who can see it: Public, Partner, Internal, Management or Restricted.