Auto Attendant Sub-menus

A sub-menu is a menu reached from another menu. It lets you keep the first greeting short and branch into detail only for callers who need it.

When to nest

• Departments — "press 2 for support" leads to a support sub-menu: "1 for billing, 2 for technical."
• Languages — "press 9 for French" jumps to a French-language menu.
• After-hours — the closed-hours greeting offers a smaller set of options (leave a message, emergency line).

Building a nested menu

1. Create the sub-menu as its own auto attendant with its own greeting and keys.
2. In the parent menu, set a key's destination to the sub-menu instead of an extension or group.
3. Give callers a way back — reserve a key (often *) to return to the previous menu.