Reporting

Reporting turns your call history into numbers you can act on — how many calls came in, how long people waited, how each agent performed — by day, week or month.

What's reported

• Call volume — inbound, outbound, answered, abandoned.
• Wait & talk times — how long callers waited and calls lasted.
• Agent activity — calls handled, time logged in, availability.
• Cost — if you've loaded provider rate cards, the cost of calls too.

Export & schedule

Every report can be exported to CSV for your own spreadsheets, and reports can be scheduled to email themselves to you (or your manager) automatically each day, week or month — so the numbers land in your inbox without anyone remembering to pull them.