Activity Displays

When calls are flowing, you want to see what's happening at a glance. VoicerOnePBX gives supervisors live displays of every queue and agent, updating in real time.

What you can see

• Calls waiting and the longest wait right now.
• Each agent's status — available, on a call, in wrap-up, or logged out.
• Live counts of answered and abandoned calls.

Listen, whisper, barge

From the supervisor console you can quietly listen to a live call for quality, whisper to coach the agent without the caller hearing, or barge in to join the conversation — the classic three levels of supervision, done without dropping the call.